Support

Just write. Usually you get an answer the same day, at the latest after two working days.

The scanner does not know my product

With a barcode that means Open Food Facts does not have the item. That happens often with cosmetics and household goods. Take a photo of the ingredient list instead, that gets the app there without a database.

The recognition is off

Get closer, add light and hold the phone still. With an ingredient list it helps to frame only the list rather than the whole pack. If it is still wrong, write to us with the product and what came out.

My photo scans are used up

There is a daily cap per device so nobody drains the interface. It resets the next day, and barcode scanning keeps working throughout.

I want to cancel my subscription

That only works through Apple, we cannot do it for you. On the iPhone: Settings, your name at the top, then Subscriptions, then Naturswap, then cancel. Access stays until the end of the paid term.

I already paid and the app still asks

Tap Restore on the paywall. Make sure you are signed in with the same Apple account you bought with.

A swap is missing

Search for it and tap report at the bottom, or write it into the field under More. What gets reported often goes into the next version, and that reaches you without an app update.

Something is wrong

Write to us with the entry and what is wrong about it. We would rather change it once too often.

I want my data deleted

Go to More in the app, at the very bottom you will find the version and your installation id. Send it to us and we delete everything attached to it. Right next to it is Reset everything, which immediately clears whatever is on your device. See also Privacy.